Make Exam Preparation Simple With Real Salesforce FS-Con-101 Exam Questions

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Salesforce Certified Field Service Consultant Sample Questions (Q11-Q16):

NEW QUESTION # 11
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

Answer: C

Explanation:
Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
/field_service_work_order_line_items


NEW QUESTION # 12
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

Answer: B,C

Explanation:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References:https://help.
salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5


NEW QUESTION # 13
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

Answer: A

Explanation:
Contractors are external users who can access Field Service features such as work orders, service appointments, assets, products consumed, etc... There are two types of contractor licenses available:
Contractor (Full Access) and Contractor (Limited Access). Contractor (Full Access) licenses allow users to access all Field Service features except scheduling optimization. Contractor (Limited Access) licenses allow users to access only work orders assigned to them or their crew members via mobile appor web browser[22.
Universal Containers should deploy 25 Contractor (Full Access) licenses to contractors who need to schedule resources and 75 Contractor (Limited Access) licenses to contractors who need access to work orders, assets, mobile app, and chatter. References: https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_license_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
field_service_contractors_full_access_license_features.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.field_service_contractors_limited_access_license_features.htm&type=5


NEW QUESTION # 14
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

Answer: A,D

Explanation:
A Service Appointment can be shared by clicking Sharing on the record if manual sharing is enabled in Field Service settings[51]. Auto-generated scheduled Service Appointments will be shared with resources if automatic sharing is enabled in Field Service settings[52]. The Service Appointment's parent record can be shared with the assigned resource, but this would not affect the sharing of the Service Appointment itself.
Making the dispatcher the assigned resource on the Service Appointments would not make sense if they are not performing field service tasks. References: https://help.salesforce.com/s/articleView?id=sf.
fs_sharing_manual.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_sharing_automatic.
htm&type=5


NEW QUESTION # 15
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Answer: C

Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5


NEW QUESTION # 16
......

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